Billing & plan management

Your plan is held on the first workspace you own — your billing anchor, normally the one you set up when you signed up — and every other workspace you own inherits it. A client organisation an MSP manages inherits the MSP's plan, so clients never need a subscription of their own; inside a client there are no plan links, and Settings shows "Managed by" your MSP. Change plans yourself from the avatar menu in the top-right → Plan management (or Settings → Plan & billing), under Change Plan; the change applies straight away, and Enterprise is arranged through Contact Us. MSP → Clients shows your managed-client usage against the plan ("N of M managed clients included in the Growth plan"). What each tier includes: seats per organisation (members plus pending invitations) — 1 on Free, 5 on Starter, 10 on Growth, unlimited from Business; owned workspaces — 1 on Free and Starter, 3 on Growth, 10 on Business, 25 on Scale, unlimited on Enterprise (there's no button to create extra ones yourself — Start your own workspace is only offered to someone who owns none, so additional workspaces come to you through an ownership transfer or a client hand-over); managed clients — none on Free and Starter, 5 on Growth, 15 on Business, 50 on Scale, unlimited on Enterprise. The Microsoft 365 integration and the Fleet dashboard both need Growth or above, and the Free plan is capped at 10 hardware, 10 licences and 10 certificates, with no folders and the Tags page's Add Tag locked. Free isn't offered under Change Plan, so moving back to it isn't self-serve. Downgrading is blocked while you're over the new tier's limits — workspaces, managed clients, or seats in any of your organisations — but clients you already manage are never dropped by a limit.