ALT · Alerts & Notifications
Setting up renewal & expiry alerts
Never miss a licence, certificate or warranty deadline.
4 min read
The Alerts page is the single triage queue for everything AssetSort is worried about — not just renewals. Twenty-five rules cover hardware (Intune non-compliance, devices that dropped out of Microsoft 365, end of life, warranty expiry, devices still with someone who has left), licences (renewing soon, overdue, unused seats, over-allocation, seats still held by leavers), certificates and app credentials (expiring, expired) and certificates with no active owner, people (disabled accounts still licensed, dormant users, accounts Entra flags as at risk, leavers who can still sign in, leaving dates coming up, accounts disabled or re-enabled in Microsoft 365), Microsoft 365 sync health, failed security checks, and licences or certificates left linked to retired or spare hardware. There are tabs for Open, Acknowledged, Snoozed, Dismissed and Cleared; on the Open tab alerts are grouped by severity — Critical, Warning, Info. They're raised and cleared automatically: a full check runs every morning, an edit clears the alerts it fixes within moments, and AssetSort records what changed and who changed it. You can never close one by hand — you can acknowledge it, snooze it, take it on yourself, or dismiss it as won't-fix with a reason.
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Open Alerts
The header shows how many items need attention, how many open alerts that adds up to, and how many are critical. Filter by who an alert is assigned to (Assigned to me, Unassigned, or a teammate), and by organisation if you manage more than one. A managed client's read-only contact sees the alerts without checkboxes or row menus.
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Act on an alert
Each alert has a ⋯ menu. Open details shows why it fired, its timeline and history, and a link to the item. Acknowledge for… pauses email reminders for your reminder interval or for 3, 7 or 30 days, after which the alert returns to Open if it's still true. Snooze hides it for 1 day, 3 days or 1 week, and it reopens by itself if the problem is still there. You can also take it on yourself (Assign to me; Unassign me undoes it) — in an MSP workspace, staff assign a teammate from My queue — dismiss it as won't-fix with a reason, or move an acknowledged, snoozed or dismissed alert back to open. Tick several rows to acknowledge, snooze for a week, dismiss or move back to open in one go. A "Hardware left Microsoft 365" alert also offers Confirm retirement, singly or in bulk. Microsoft 365 connection alerts can't be snoozed or dismissed — acknowledge one to pause its reminders; it stays until the sync is healthy again. Fixing the item is what clears an alert: as soon as you assign the spare seat, renew the licence or retire the device, the alert clears and the Cleared tab shows who did it and how it ended (Fixed, Device retired, Record deleted, Date passed and so on).
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See an item's alert history
Every hardware, licence, certificate and person page has a Past alerts card on its History tab: each alert the item has raised, when, and how it ended — including any won't-fix reason. The Alert Activity report rolls up the last 90 days of that history for the whole organisation.
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What happens when I dismiss an alert?
Dismissing is for conditions that are true but that you have decided not to act on — spare seats kept as a buffer, a device you plan to retire next quarter. The reason you give is kept on the alert and in the item's history. A dismissed alert stops nagging you, but nothing is hidden from reports: the seats are still counted as unused. If the condition later goes away the alert clears on its own and notes that it had been dismissed; if you set a re-surface date it comes back to the Open queue on that day should the condition still hold.
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Run a check on demand
"Run check now" re-evaluates every item immediately instead of waiting for the morning run. It's available to owners and admins; in an MSP workspace one check covers every managed client, and it also sends any alert emails that are due, just like the daily run. It's rate-limited per organisation, so it's for confirming a fix rather than for polling. If you click again too soon (after your own check or a teammate's), AssetSort tells you when the next one can run and the button counts down until then.